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Enhancing Customer Relationships
Building strong relationships with clients is another crucial strategy for business growth. Effective communication and transparency throughout the project lifecycle foster trust and lead to repeat business and referrals. Implementing customer relationship management (CRM) systems can help contractors manage client interactions more effectively, ensuring that all customer needs and expectations are met. According to Salesforce, businesses that use CRM systems see an average ROI of $8.71 for every dollar spent3.